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faq. My aim is to offer the best skincare based on blending powerful botanicals enhanced with bio-active ingredients. How Do I Store Your Products? I recommend storing all our products in a cool dry place away from direct sunlight. What is the Expiration Date of Your Products? The shelf life of our products is 12 months, but we generally suggest using any skincare products from Wild Alchemy Botanicals within 9 months of opening. This ensures the freshness and quality of our ingredients. Our skincare line uses natural preservatives. ​ ​ What is your policy on animal testing? We do not test on animals and do not purchase from suppliers that do. ​ Who formulates your products? Our formulations are handmade and produced in small batches, in-house by me to maintain freshness and quality. Can You Recommend Products for My Skin Concerns? I would love to help! You can submit an email inquiry to Sandra@wildalchemy.online. Let me know what products you’re currently interested in, your primary skin concerns, and your current skincare routine. Can You Send Me Samples? I send free samples with every purchase. Samples include our hydrosols, serums, oil blends and foot and bath salts. In the future, I will be offering 50ml Intro Skincare Kits so stay tuned. ​ What is your shipping process? If you place your order on a business day (Monday – Friday) we’ll process it within 48 hours. Orders made over the weekend or on a public holiday, are processed the following business day. We ship with New Zealand Post Couriers nationally and internationally, all orders are tracked. Tracked courier prices in New Zealand are $8.00, international shipping prices vary depending on product weight. ​ Am I eligible for free return shipping? Unfortunately, we cannot cover return postage fees on all return types, and a return request must be made within 14 days of purchase. Return requests submitted after 14 days of purchase, or items that are Change of Mind or Incorrectly Ordered do not qualify for free return shipping. ​ ​ Your submission of personal information through the store is governed by our Privacy Policy. Click to view our Privacy Policy. "Small batch production has taken off in the last 2-3 years with local businesses taking the lead. From decor and beauty to food brands, we are seeing a huge shift in expectations from consumers as well as brands leading the process. Conscious consumers are moving away from mass-produced, large-scale beauty products to sustainable and eco-friendly makeup brands that operate along ethical lines." - Plain Tiger Payment Options Wild Alchemy Botanicals is pleased to now partner with Afterpay, giving you even more options to purchase products today and pay for them in four, interest-free fortnightly payments. MORE INFO Payment Options Wild Alchemy Botanicals is pleased to now partner with Laybuy, giving you even more options to purchase products today and pay for them over 6 interest-free payments. MORE INFO Payment Options All other traditional payment methods are accepted at Wild Alchemy Botanicals. You can pay for your products by credit card, EFTPOS card, or PayPal. Purchasing Your e-Gift Voucher When you purchase and send a gift card, the recipient receives an email letting them know about it. It's simple, click on the value e-voucher you want to purchase and type in the information required. Click BUY NOW and it will send you to the Checkout page, where you can choose Express Checkout via PayPal Another payment option Complete the further customer details and Checkout​​ Redeeming Your e-Gift Voucher To redeem the e-gift, the recipient chooses what they want to purchase. During payment, select the Redeem a Gift Card option and enter your unique gift card code. BioGro New Zealand Certified Organic Ingredients I purchase BioGro New Certified Organic ingredients from New Zealand suppliers to formulate with. Look for the single asterisk to identify these ingredients in our product ingredient and benefits page in our Shop. Eco Cert Organic Cosmetic Look for the **double asterisk to identify these ingredients in our product ingredient and benefits page in our Shop. ​ Founded in France in 1991 by a group conscious of the growing need to develop environmentally friendly agriculture and who wanted to offer recognition to those who adhere to best practice production, the ECOCERT body specialises in the certification of organic products for sustainable development. The standard encourages transparency between producers and consumers, as well as inspires confidence in the products with the ECOCERT seal of approval that you see on the shelf. DUE TO THE NATURE OF THE PRODUCTS WE SELL, AND FOR HYGIENE AND SAFETY REASONS, WE ARE UNABLE TO OFFER RETURNS ON OPENED OR USED BOTANICAL SKINCARE ITEMS, SO PLEASE CHECK YOUR ORDER IS CORRECT ON RECEIPT. ​ Order Issues and returns Can I return something I've purchased? We are happy to offer a store credit or refund on any item you've purchased from us if it meets the criteria listed below. Please note: all postage costs are non-refundable and a restocking fee of $10.00 may apply. ​ Product Return Criteria; The item must be unopened, unused and in the original packaging. It must be within 14 days of the purchase date. Please check your order upon receipt. Fill in the return form below. ​ Exchanges - Store credit We must approve the return BEFORE you return the item, so please fill in the form below. Please note: A $10.00 restocking fee may apply. We cannot process straight swap exchanges as the customer must initiate and record all transactions in our system. Store credits to the value of the returned item (less a $10.00 restocking fee if applicable) are issued to enable you to reorder the required item. If you want to return an item you have ordered, we'll need to receive it back to us unopened, unused, and in the original packaging within 14 days of purchase. You will be responsible for return postage. We do not offer free return shipping on exchanges. ​ Faulty item If the item you have received is faulty, contact us by filling out the form below, with a detailed description of the product fault, and a photo if possible. Wild Alchemy Botanicals will accept returns for defective items within a reasonable timeframe as long as the fault or defect is reported as soon as it occurs. Wild Alchemy Botanicals will not accept your return claim if: You used the product in a way that a reasonable consumer would not. You broke or lost the product You modified the product, and this is what caused the issue. If we approve the return of a defective item, a courier will be booked at no extra cost to you to collect it. ​ Damaged on arrival or incorrect item received If you have received an item that isn't what you ordered, or it's arrived damaged, please take a photo and contact us by filling out the form below within 14 days of purchase. Please don't use or dispose of the item until we have confirmed to do so. If an item needs to be returned, a courier will be booked to collect it.. ​ Unsuccessful Deliveries If your order is returned to us by NZ Post as an “unsuccessful“ delivery, a postage fee will apply to resend the package. If the order is to be cancelled & and refunded, a cancellation fee of $10.00 will apply and will be deducted from the refunded amount. Please note: all postage fees charged are non-refundable. ​ Here's how it works 1. Get in touch To request a return, please fill out the returns form below. Please ensure this form is submitted before sending your item back to us - it makes the process a lot easier. 2. We'll get back to you I will contact you via email with instructions on how to get your item back to us. 3. Pack Return Your Item/s Pack up your item carefully, so it reaches us safely. You can re-use your Wild Alchemy Botanicals packaging, or a similar sized box if you no longer have it. ​What happens next? Returns from metro areas usually arrive within 7 business days and can be longer from regional or remote areas. We will process your exchange, refund or store credit within 5 business days of your return arriving back to us. We'll be in touch as soon as your return is completed.​ ​ Returns Form Reason Is Product Unopened / Unused Preferred Outcome Upload File Upload supported file (Max 15MB) Submit Thanks for submitting! Fair Trading Act 1 986 ​ The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986. Consumer Guarantees Act 1993 ​ The Consumer Guarantees Act sets out minimum standards for goods sold on the Wild Alchemy Botanicals website. In the event that goods sold are deficient or are faulty, the Seller has the obligation to repair, replace or refund.

eGift Voucher $10 You can't go wrong with one of our E-Gift Vouchers. Choose the amount and write a personalised message to make this gift your own. Sent instantly to an email address! ... 進一步了解 金額 $10 $25 $50 $100 $200 數量 立即購買

Privacy and Terms of Use Statement Terms of use ​ This Website is owned and operated by Wild Alchemy Botanicals. By accessing and using this Website, you agree to these Website Terms and Conditions (“Terms”) without qualification. If you do not agree to be bound by these Terms, please do not use this Website and/or Services or continue to use this Website, the Materials and/or Services. ​ Some Services may also be subject to additional terms and conditions (“Additional Terms”). If there is any conflict between these Terms and the Additional Terms, then the Additional Terms take precedence. ​ Wild Alchemy Botanicals may change these Terms at any time by updating them on the Website. Unless stated otherwise, any change takes effect immediately. You are responsible for ensuring you are familiar with the latest Terms. By continuing to access and use the Website, you agree to be bound by the changed Terms. ​ We may change, suspend, discontinue, or restrict access to, the Website without notice or liability. ​ You may not: 1. copy, replicate, reproduce, distribute, transmit, publish, translate, adapt, modify, vary, decompile, disassemble or reverse engineer any part of this Website, the Materials or the System; ​ 2. make any part of this Website, the Materials or any Service available to any other person; or ​ 3. link to this Website in any way which misleads any person regarding any association with the Website or your association with Wild Alchemy Botanicals whether implicitly or expressly. ​ You must not use or permit the use of this Website, the System or any Service: 1. which is contrary to any applicable law; 2. that contravenes the intellectual property, privacy or any other rights of any third party; ​ 3. which is in any way harmful, threatening, abusive, tortious, defamatory, libellous, vulgar, obscene, lewd, profane, invasive of another's privacy, hateful or racially, ethnically or otherwise objectionable; or ​ 4. for any purpose other than as specifically intended. ​ You must not introduce to this Website, or the System or any Service any virus, worm, Trojan horse, timebomb, keystroke logger, spyware or other similar feature) or any other code designed to interrupt, manipulate, damage or compromise the Website, the System or any Service in any way. You must only access this Website via standard web browsers and not by any other method. Other methods include scraping, deep-linking, harvesting, data mining, use of a robot, automation, or any similar data gathering, extraction or monitoring method. The collection and use of personal information on individual users of this Website is regulated by applicable privacy laws. Information collected by this Website includes: 1. details of the user (including name, address, telephone and e-mail addresses); 2. details of the user's sales history (including product or service purchased, price and date of purchase); 3. details of the user's access to the Website and use of the Services. Wild Alchemy Botanicals may also make information available to third parties for the purpose of: 1. administering, managing and monitoring the Website and the Services; 2. conducting market research, data processing and statistical analysis and reporting; 3. verification and training purposes. By using this Website you agree to this collection, disclosure and use of any information you submit to the site. You may request a copy of any information relating to you collected by this Website at any time and request that it be corrected. To make a request please email Sandra@wildalchemy.online ​ Rights to Material and Information All rights (including intellectual property rights such as copyright) and interests in any Service accessible on this Website, the Website itself, the Materials and any proprietary information accessible via this Website are the exclusive property of Wild Alchemy Botanicals and you agree that no such rights or interests will pass to you. ​ You agree not to copy or imitate all or any part of the design or layout of the Website. Exclusions, Limitations on Access and Termination The stability and availability of this Website are dependent on the stability and availability of the System, Wild Alchemy Botanicals internet service provider, infrastructure hosting provider and the nature of the internet. Accordingly, access to this Website, the Materials and the Services is not guaranteed, represented or warranted whatsoever to be error-free, delay-free or uninterrupted and Wild Alchemy Botanicals will not be liable for any such errors, delays or interruptions. You agree that Wild Alchemy Botanicals may remove all or any part of the Materials and/or the Services for indefinite periods or cancel all or any part of the Services at any time, without notice to you or any other person. Wild Alchemy Botanicals will not be liable to you or any other person if it does so. ​ The security of information transmitted over the Internet cannot be guaranteed and Wild Alchemy Botanicals expressly disclaims (to the maximum extent permitted by law) all liability for any breach of security while information is transmitted over the Internet. In addition, Wild Alchemy Botanicals does not guarantee, represent or warrant whatsoever that this Website, the Materials, the System and/or any Service will be free from loss, corruption, attack, viruses (or any kind of malicious code whatsoever), interference, hacking or any other security intrusion. Any link on this Website to other sites does not imply any endorsement, approval or recommendation of, or responsibility for, those sites or their contents, operations, products or operators. Wild Alchemy Botanicals in its sole discretion may for security or technical reasons prohibit or restrict your access to this Website, the Materials and/or any Service at any time and without notice to you or any other person. Wild Alchemy Botanicals may temporarily suspend your access to this Website, the Materials and/or any Service to carry out maintenance, repairs, reconfigurations or upgrades. Wild Alchemy Botanicals may update or change the content, nature and functionality of this Website, the Materials, the System and/or any Service or discontinue any Service from time to time without notice to you or any other person. Wild Alchemy Botanicals may in its sole discretion terminate your access to this Website, the Materials and/or any Service at any time without notice to you or any other person. Information True and Correct You warrant that all information and details provided by you via this Website are true, correct, complete and accurate in all respects. No Representations, Warranties or Guarantees This Website, the Materials and the Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, all representations, warranties (including as to merchantability and suitability for any purpose), undertakings and guarantees, whether express or implied, are excluded and Wild Alchemy Botanicals does not give any representation, warranty, covenant, undertaking or guarantee whatsoever including, without limitation in respect of the availability, accuracy, completeness, currency or reliability of the information provided via this Website, the Materials and/or any Service. Liability Wild Alchemy Botanicals expressly disclaims (to the maximum extent permitted by law) all liability for any loss, damage, cost or expense, whether direct, indirect or consequential, loss of profits or revenue, lost opportunity or otherwise arising out of or in connection with your use of or reliance on this Website, the Materials and/or any Service (including, without limitation, any errors or omissions in any information or content). In addition, but without limiting the generality of the foregoing, Wild Alchemy Botanicals is not liable for any loss or damage that occurs from any cause or event beyond Wild Alchemy Botanicals' reasonable control. Wild Alchemy Botanicals' maximum aggregate liability for all loss or damage arising from this Website, the Materials, the System or any Service (whether in contract, tort or otherwise) shall not exceed NZD$100. Indemnity To the fullest extent permitted by law, you indemnify and hold Wild Alchemy Botanicals harmless against: 1. all costs, losses, claims or liabilities arising from any breach of these Terms by you or any action taken by Wild Alchemy Botanicals as part of an investigation of a suspected breach of these Terms or as a result of Wild Alchemy Botanicals finding or deciding that a breach of these terms has occurred; 2. all costs, losses, claims or liabilities arising from any third-party claims made against Wild Alchemy Botanicals (and employees) as a result of any breach of these Terms by you; and ​ Severability If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions. Governing Law and Jurisdiction These Terms are governed by the laws of New Zealand and you submit to the exclusive jurisdiction of the New Zealand courts in respect of all matters relating to these Terms and your use of this Website, the Materials and/or any Service. ​ Exclusion of Liability As far as allowed by law, we will not be liable for any loss, damage or injury of any kind as a result of or in connection with the prize draw, the prizes of these terms, and in particular, any loss, damage or injury that the winner might suffer in receiving or using any prize. ​ Other terms In these Terms, unless the context otherwise requires: ​ “Materials” means any materials provided to you by Wild Alchemy Botanicals or available to you by via this Website. “Services” means the services accessed or provided via this Website. “System” means Wild Alchemy Botanicals system used to drive, support and administer the Website and provide the Services. “ Website” means www.wildalchemy.online © Copyright Wild Alchemy Botanicals 2024. All rights reserved. ​ Privacy Statement Wild Alchemy Botanicals collects, retains and updates personal information about you which you provide both: directly, for example, by you sending us an email enquiring about information on Wild Alchemy Botanicals services or events, or to go on mailing lists; and indirectly through your use of this site and the services and functionality offered through it. Wild Alchemy Botanicals intends to use this information for purposes connected with: providing, monitoring and marketing existing and future products and services, to you; keeping you informed of developments or opportunities in areas or activities you have previously been interested in or we believe you may be interested in. Wild Alchemy Botanicals intends to provide overall statistics about users, site use, demand for relevant products, services, facilities and information, traffic patterns, and related site information to reputable third parties. These statistics will not include any information which personally identifies you. You are entitled to access and correct the personal information Wild Alchemy Botanicals holds about you at any time. You can request to be removed from any Wild Alchemy Botanicals mailing list or similar Wild Alchemy Botanicals service by emailing Unsubscribe. Your rights of removal may be subject to any additional terms which apply to the relevant list or service. Intellectual Property rights All rights reserved. All intellectual property on this site, including without limit, the text, graphics and copyright works is owned by Wild Alchemy Botanicals (or the relevant content supplier). Wild Alchemy Botanicals is the exclusive owner of all rights in the compilation, design and layout of this site. ​ Online Purchases For orders placed on wildalchemy.online, your name, email, shipping/billing address, credit card number and its expiration date are required to process and track your order. We may also maintain a record of your product purchases for customer service purposes. With your permission, we may send you emails about our store, new products and other updates approximately once per month. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. ​ Collecting personal information We collect your information to serve you better and to provide you with a customised experience using Wild Alchemy Botanicals web platform. We may use your personally identifiable information to fulfil a request from you (such as send you Wild Alchemy Botanicals newsletters), fulfil and deliver your orders, tell you about our new products, services and offers, respond to your comments, feedback or questions, contact you if necessary while processing an order and generate web analytics to compile user data for marketing purposes. If you enter a competition or other promotion, we may ask you for your name, address, email and telephone number. We may sometimes use a third-party application on Facebook and/or Instagram to host a competition or promotion. In these instances, information you provide will be submitted to that third party and their privacy policy will govern the use and disclosure of the information you submit. ​ © Copyright Wild Alchemy Botanicals 2024. All rights reserved.